Recurring bookings

Yes. When booking, switch from one-time to recurring, pick the days of the week, and choose weekly or every-two-weeks. The schedule can run up to 6 months ahead, and the professional confirms the whole series in one go - after that, every session is a confirmed booking in both calendars, each with its own reminders.

The detail regulars appreciate most: each day can have its own time. Cleaner Tuesdays at 11:00 but Fridays at 14:00, training Monday mornings and Thursday evenings - real weeks are not uniform, and the schedule does not pretend they are.

Life-proofing is built in:

• Pause and resume. Going away for two weeks? Pause the series; sessions stop, nothing is lost, resume when you are back.
• Cancel the remainder any time if things change - remaining sessions are cancelled together.
• The pro's days off are handled. If your pro blocks a date, that session is cancelled and you are notified, rather than anyone discovering it at the door.
• Renewal is your call. A series ends when its end date arrives; you get a reminder as it approaches, and continuing is a fresh series - nothing renews itself silently.

Payment stays exactly as it always is: directly with the pro, per session or however you two arrange it.

Yes. Every day in a recurring series can have its own time. Book your cleaner for Tuesdays at 11:00 and Fridays at 14:00 in a single series, sent as one request and confirmed by the pro once. You set the time per day when you pick your weekdays, so the schedule matches your actual week instead of one uniform slot.

This is the part of recurring bookings we are proudest of. Real routines are rarely symmetrical: training fits Monday mornings but only Thursday evenings, a tutor works around school on some days and not others. Forcing one time across every chosen day would mean juggling two separate series, or settling for a time that only half works. Here it is one series, with each weekday carrying its own slot.

Setting it up is part of the normal flow:

• Switch the booking from one-time to recurring.
• Pick your weekdays, weekly or every two weeks.
• Set a time for each selected day individually.

The pro sees the full pattern, days and times together, and accepts or declines the whole series in one decision. Every session then lands in both calendars at its own time, each with its own reminders.

If your week changes later, you do not start over: propose a new pattern from the series page and the future sessions are rebuilt around it.

Open the series page from your bookings and choose to pause it. Sessions stop from that point, nothing is cancelled or lost, and the series waits until you resume it. Pausing takes one action and you can do it anytime - there is no notice period and no limit on how often.

Pausing exists for exactly the situation you are picturing: you are away for 2 weeks in August and do not need the cleaner, but the routine itself is fine and you want it back the moment you return. Cancelling the remaining sessions and rebuilding the series afterwards would be the wrong tool for that - pause is the right one.

What pausing does and does not do:

• Stops upcoming sessions while the pause is active, so neither side shows up for a session that should not happen.
• Keeps the series intact. The pattern, the times, the progress count - all preserved.
• Leaves past sessions alone. Completed sessions stay completed, with their reviews.
• Does not renegotiate anything. When you resume, the same confirmed series continues; the pro does not need to accept it again.

One courtesy worth keeping: a quick message to your pro when you pause. The app handles the schedule, but pros plan their weeks around regulars, and a heads-up about when you expect to be back is simply good manners.

No. A series never renews itself. It runs for the span you set up - anywhere up to 6 months - and as the end approaches, you get a reminder that it is finishing. Continuing the routine means setting up a fresh series, which the pro confirms once, the same way as the first time. Nothing happens silently.

Auto-renewal would be the convenient-looking choice, and we decided against it on purpose. Subscriptions that quietly roll over are how people end up paying for gyms they stopped attending. A service routine involves two people's time, and both deserve a genuine yes at each stretch: you confirm the routine still fits your life, and the pro confirms the slots still fit their schedule.

The reminder means the handover is not abrupt. You are told before the last session arrives, not after, so there is time to set up the next series without a gap in the routine. And a fresh series is also a natural checkpoint - the moment to shift a time that never quite worked, add a second weekday, or move from weekly to every two weeks.

If the series ends and you do nothing, nothing happens. No sessions appear, nobody shows up, nothing is owed. The routine simply finishes, and your history with the pro stays in place whenever you want to book them again.

Open the series page from your bookings and cancel the remaining sessions. All future sessions in the series are cancelled together in 1 action - you do not click through them one by one - and the pro is notified. Past sessions are untouched: anything completed stays completed, with its history and reviews intact.

Cancelling the remainder is the clean ending for a routine that has genuinely finished. The tutoring reached the exam, you moved apartments, the pro no longer fits your schedule - whatever the reason, you can do it anytime, and the platform charges nothing, because Surrounders never charges anyone for anything.

Before you cancel, make sure it is the right tool:

• Going away for a while? Pause the series instead. Pausing stops sessions but keeps the whole setup, and you resume with one action when you are back.
• Schedule changed but the routine continues? Propose a new pattern for the series rather than cancelling - future sessions are rebuilt around the new days and times.
• Actually done? Then cancel the remainder. Ending a series is final for those future sessions; continuing later means setting up a new series for the pro to confirm.

A regular slot is real income a pro plans around, so a short message explaining that you are ending the series is a decent thing to pair with the cancellation - especially if the ending is abrupt.

Yes. Recurring bookings come in two frequencies: weekly or every two weeks. You choose between them when you set up the series, right after switching the booking from one-time to recurring. Everything else works identically - you pick your weekdays, set a time for each day, and the pro confirms the whole series in one go.

Every-two-weeks is a natural fit for services that do not need a weekly rhythm. A deep clean twice a month, a fortnightly garden tidy-up, a check-in lesson between intensive periods - plenty of routines run on that cadence, and stretching them into a weekly series just to use the feature would be wrong.

The fortnightly pattern keeps all the same abilities as a weekly one. You can still pick several weekdays with a different time on each, the series can run up to 6 months ahead, and every session becomes a confirmed booking in both calendars with its own reminders. Pausing, resuming, and cancelling the remainder work the same way too.

One thing to know: the frequency applies to the whole series, so you cannot mix weekly days with fortnightly days inside a single series. If you genuinely need both rhythms, set up two series with the same pro - each is confirmed separately and managed from its own page.

Yes. From the series page you can propose a new pattern - different weekdays, different times, or both - and the future sessions are regenerated around it. The other side is notified of the change, so nobody discovers a moved slot by surprise. Past and completed sessions stay exactly as they were; only what has not happened yet is rebuilt.

Rescheduling a series is a pattern-level change, which is what makes it useful. You are not dragging twenty individual bookings to new times. You describe the new week once - say, Tuesdays move from 11:00 to 9:00, and Thursdays swap for Fridays - and every future session follows.

The full flexibility of series setup applies to the new pattern too. Each day can still carry its own time, so a schedule change can be as small as shifting one weekday's slot while the others stay put.

When a pattern change is the right move:

• Your work hours shifted and the old times no longer fit.
• School term changed and the tutoring day needs to move.
• You want to add or drop a weekday without ending the routine.

When it is not: a one-week disruption is better handled by pausing, and a routine that is truly over is better ended by cancelling the remaining sessions. Pattern changes are for routines that continue, just differently.

Yes. Either side can end a recurring series, and that includes the pro. If they do, all remaining sessions are cancelled together in 1 action and you are notified immediately - you will not find out by waiting for someone who is not coming. Completed sessions keep their history, and any reviews already written stay in place.

Pros end series for ordinary reasons: they are winding down a service, moving cities, changing their working days, or simply cannot hold the slot anymore. A regular arrangement between two people can be ended by either of them - the platform's job is to make sure the ending is visible and immediate, not to prevent it.

What to do when it happens:

• Ask why, in chat. The conversation stays open, and often the story is mundane - a schedule clash you can work around with a different pattern.
• Propose a new series. If the pro still works those services, a fresh series with different days or times may fit where the old one did not.
• Find another pro. Search filters for category, price, and location make it quick to line up a replacement, and your reviews of past sessions help the next pro understand what you need.

One distinction worth knowing: a pro blocking a single day off cancels only that day's session, not the series. A full series cancellation ends everything remaining - the notification will make clear which one happened.

Yes. Every session in a recurring series gets its own reminders, exactly like a one-off booking would. You choose the timing - 10 minutes, 30 minutes, 1 hour, or 1 day before - and you can select several at once, so a day-ahead heads-up and a 30-minute nudge can both fire for the same session.

Reminders go to both sides. Your pro is reminded of each session too, which matters more for a series than anywhere else: a weekly routine is precisely the kind of appointment that fades into background noise until someone forgets one. Per-session reminders on both ends are the quiet insurance against that.

There is no difference between session one and session forty. Because the pro confirms the whole series once and every session becomes a real confirmed booking immediately, each of those bookings carries the reminder machinery individually. Nothing about being "part of a series" makes a session less visible.

You control how reminders reach you in Settings, with per-channel toggles: in-app notifications, push on web or mobile, and email can each be switched on or off for reminders independently. If a series session gets cancelled - by you, by the pro, or by the pro blocking a day off - you are notified of that too, so the reminder you do not receive is never the first sign something changed.

No. The pro accepts or declines the whole series in one decision. The moment they accept, every session in the schedule - up to 6 months of them - becomes a confirmed booking immediately. There is no weekly ritual of requests and approvals, and no risk that session eight of twelve quietly never gets confirmed.

That single decision is what makes a series feel different from a stack of one-off bookings. The pro sees the complete pattern before answering: which weekdays, what time on each day, weekly or every two weeks, and how long it runs. They are committing to your actual routine, not to one appointment at a time.

For you, the payoff is certainty. Open your calendar right after acceptance and the entire series is there, each session at its own time with its own reminders. Nothing is pending, nothing is "probably".

Two honest edges to know:

• A decline is also all-or-nothing. If the pattern does not fit the pro's schedule, they decline the series as a whole. Adjust the days or times and send a new one, or message them first to find a pattern that works.
• Confirmed does not mean carved in stone. A pro taking a day off cancels that one session with a notification to you, and either side can cancel the remaining sessions if circumstances change.

Open the paused series from your bookings and choose to resume it. Sessions pick up again on the existing pattern - same weekdays, same per-day times, same frequency - with no re-approval needed from the pro, because the series they confirmed never went away. Resuming is one action and works anytime while the series is paused.

Nothing about the series needs rebuilding. The pattern you set up originally, including a different time for each day if you used that, carries straight through the pause. Your progress is preserved too: the series page still shows how many sessions are done out of the total, and the sessions list keeps its history.

A few practical notes:

• Resuming is instant. Upcoming sessions on the pattern become active again from the point you resume; you do not wait for anything.
• Reminders come back with the sessions. Each session in a series carries its own reminders, so once the series is running again, both you and the pro are nudged as usual.
• Tell your pro. The schedule updates for both of you automatically, but a short message that you are back keeps the relationship warm - these are usually people who know your home or your progress well.

If you cannot resume because plans changed for good, cancelling the remaining sessions is the cleaner path.

A recurring series can run up to 6 months ahead. The full schedule is generated the moment the pro accepts, so every session inside that window becomes a confirmed booking immediately - you can open your calendar and see your Tuesday slot sitting there four months from now.

Six months is a deliberate ceiling rather than a limitation you will bump into by accident. Beyond that horizon, real life gets too fuzzy to pre-book honestly: pros change their availability, customers move, school terms end. Pre-generating a year of sessions would mean a calendar full of bookings that quietly stop matching reality.

When the end of your series approaches, you get a reminder - the series does not renew itself, and nothing continues silently in the background. If the routine is working, continuing takes one more setup: create a new series with the same pattern (or a tweaked one), and the pro confirms it once, exactly like the first time. That fresh confirmation is the point. It gives both sides a natural moment to adjust times, days, or price expectations before committing to the next stretch.

The 6-month window applies to both frequencies, weekly and every-two-weeks, so a fortnightly series simply contains fewer sessions across the same span.

When your pro blocks a date that one of your series sessions falls on, that session is automatically cancelled and you get a notification. Only that 1 session is affected - the rest of the series continues exactly as scheduled. The cancelled session is skipped, not moved: nothing gets silently reshuffled to another day.

Skipping instead of rescheduling is a deliberate choice. An automatic system that moved your Tuesday clean to Wednesday would be guessing about your week, and a wrong guess at your door is worse than an honest gap in the calendar. You find out immediately, the calendar tells the truth, and what happens next is up to you.

If you do want to make up the missed session, two easy paths:

• Book a one-off. Pick another slot from the pro's availability that week and book it as a normal single session alongside the series.
• Just let it skip. For many routines a single missed week is fine, and the next session arrives on schedule anyway.

Either way, a quick message in chat sorts out the details - pros who block a holiday week usually mention it there too, and since payment is settled directly between you, a skipped session simply is not paid for.

The same mechanism protects pros' regular customers fairly: the day off cancels every series session on that date, with each affected customer notified.

Open the series from your bookings and its detail page shows everything in one place: progress as "N of M sessions" - 7 of 24, for example - plus the full list of sessions, each with its own status. One glance tells you how far through the routine you are and exactly which dates are coming up.

The sessions list is the honest record of the series. Completed sessions sit there with their history, upcoming ones show their scheduled date and time, and anything that was cancelled - a pro's day off, for instance - is visible rather than quietly missing. Because each day in a series can have its own time, the list is also the quickest way to double-check that Friday really is at 14:00 and not 11:00.

The same page is where you manage the series: pause it, resume it, propose a new pattern, or cancel the remaining sessions.

Individual sessions live in your regular calendar too. The home screen's agenda, week, and month views show every series session alongside your one-off bookings, since each session is a full confirmed booking in its own right. The series page is for the routine as a whole; the calendar is for your actual week.

For tutoring, training, and other goal-shaped services, that N-of-M count quietly doubles as a progress tracker - lesson 7 of 24 says something a lone calendar entry never could.