Recurring bookings

Yes. When booking, switch from one-time to recurring and choose how often it repeats: every one to twelve weeks, or every one to twelve months. Pick your days, and the professional confirms the whole arrangement in one go - after that, every session is a confirmed booking in both calendars, each with its own reminders.

The detail regulars appreciate most: each day can have its own time. Cleaner Tuesdays at 11:00 but Fridays at 14:00, training Monday mornings and Thursday evenings - real weeks are not uniform, and the schedule does not pretend they are.

Life-proofing is built in:

• Pause and resume. Going away for two weeks? Pause the series; sessions stop, nothing is lost, resume when you are back.
• Cancel the remainder any time if things change - remaining sessions are cancelled together.
• The pro's days off are handled. If your pro declares time off covering a session, that session is cancelled and you get a message with the pro's note, rather than anyone discovering it at the door.
• It ends when you decide. A series has no end date and nothing renews or lapses on its own. It continues until you or the pro stop it.

Payment stays exactly as it always is: directly with the pro, per session or however you two arrange it.

Yes. Every day in a recurring series can have its own time. Book your cleaner for Tuesdays at 11:00 and Fridays at 14:00 in a single series, sent as one request and confirmed by the pro once. You set the time per day when you pick your weekdays, so the schedule matches your actual week instead of one uniform slot.

This is the part of recurring bookings we are proudest of. Real routines are rarely symmetrical: training fits Monday mornings but only Thursday evenings, a tutor works around school on some days and not others. Forcing one time across every chosen day would mean juggling two separate series, or settling for a time that only half works. Here it is one series, with each weekday carrying its own slot.

Setting it up is part of the normal flow:

• Switch the booking from one-time to recurring.
• Pick your weekdays, weekly or every two weeks.
• Set a time for each selected day individually.

The pro sees the full pattern, days and times together, and accepts or declines the whole series in one decision. Every session then lands in both calendars at its own time, each with its own reminders.

If your week changes later, you do not start over: propose a new pattern from the series page and the future sessions are rebuilt around it.

Open the series page from your bookings and choose to pause it. Your upcoming sessions are cancelled so that nobody turns up to one that should not happen, and your pro sees that immediately. The arrangement itself is kept: the pattern, the times and your progress are all preserved, and the series waits until you resume it. Pausing takes one action, anytime, with no notice period and no limit on how often.

Pausing exists for exactly the situation you are picturing: you are away for 2 weeks in August and do not need the cleaner, but the routine itself is fine and you want it back the moment you return. Cancelling the remaining sessions and rebuilding the series afterwards would be the wrong tool for that - pause is the right one.

What pausing does and does not do:

• Cancels your upcoming sessions. They are real bookings in your pro's calendar, so they have to go, or she keeps a slot free and turns up to an empty hour.
• Keeps the series intact. The pattern, the times, the progress count - all preserved, and your pro does not have to accept anything again when you resume.
• Leaves past sessions alone. Completed sessions stay completed, with their reviews.
• Frees the slots. This is the honest part: once your Tuesday 10:00 is released, somebody else can take it. Resuming rebuilds the schedule around whatever is still free.

If you are away for a set stretch and want to say so once rather than session by session, the Time off button does that for every booking you have in those dates at the same time, with a note that reaches each pro.

One courtesy worth keeping: a quick message to your pro when you pause. The app handles the schedule, but pros plan their weeks around regulars, and a heads-up about when you expect to be back is simply good manners.

There is nothing to renew. A series has no end date, so it does not expire and then restart. It simply continues until you or your pro stop it.

That sounds like a subscription, and the difference matters. A subscription bills you on a cycle whether or not you turn up, which is how people end up paying for gyms they stopped attending. A recurring booking is a standing arrangement between two people: sessions appear on both calendars, you pay your pro for the ones that happen, and either of you can end it at any moment with no notice period and nothing owed.

Stopping is one action, not a cancellation process. Open the series page and cancel the remaining sessions, and that is the end of it. Pause instead if the break is temporary, then resume when you are ready. Your pro has exactly the same options from their side.

If nothing suitable is free in your pro's calendar for a couple of weeks running, we stop adding new sessions rather than letting the series drift, and tell you both why. The sessions you already have stay exactly as they are, and either of you can restart the routine with one tap once times open up again.

Open the series page from your bookings and cancel the remaining sessions. All future sessions in the series are cancelled together in 1 action - you do not click through them one by one - and the pro is notified. Past sessions are untouched: anything completed stays completed, with its history and reviews intact.

Cancelling the remainder is the clean ending for a routine that has genuinely finished. The tutoring reached the exam, you moved apartments, the pro no longer fits your schedule - whatever the reason, you can do it anytime, and the platform charges nothing, because Surrounders never charges anyone for anything.

Before you cancel, make sure it is the right tool:

• Going away for a while? Pause the series instead. Pausing stops sessions but keeps the whole setup, and you resume with one action when you are back.
• Schedule changed but the routine continues? Propose a new pattern for the series rather than cancelling - future sessions are rebuilt around the new days and times.
• Actually done? Then cancel the remainder. Ending a series is final for those future sessions; continuing later means setting up a new series for the pro to confirm.

A regular slot is real income a pro plans around, so a short message explaining that you are ending the series is a decent thing to pair with the cancellation - especially if the ending is abrupt.

Yes. When you set up a recurring booking you choose how often it repeats: every so many weeks, or every so many months, anywhere from one to twelve.

Every two weeks is the common case and it is two clicks: leave the unit on weeks, change the number to 2. The same control covers rhythms a fixed list never would. Every three weeks for a haircut, every six weeks for a deep clean, every six months for a boiler service. Anything up to twelve of either unit, which keeps the longest arrangement inside a year.

Weekly and fortnightly patterns work by weekday. Pick the days that suit you, give each one its own time if you like, and the whole pattern is confirmed in one go. Monthly patterns work slightly differently, and on purpose: you choose a position in the month rather than a date, such as the second Tuesday or the last Friday. Dates drift across weekdays from month to month, so "the 15th" would keep landing on days your pro does not work.

The rhythm applies to the whole series, so you cannot mix weekly days with fortnightly days inside one arrangement. If you genuinely need both, set up two series with the same pro. Each is confirmed separately and managed from its own page, and pausing, resuming or cancelling one leaves the other alone.

Yes. From the series page you can propose a new pattern - different weekdays, different times, or both - and the future sessions are regenerated around it. The other side is notified of the change, so nobody discovers a moved slot by surprise. Past and completed sessions stay exactly as they were; only what has not happened yet is rebuilt.

Rescheduling a series is a pattern-level change, which is what makes it useful. You are not dragging twenty individual bookings to new times. You describe the new week once - say, Tuesdays move from 11:00 to 9:00, and Thursdays swap for Fridays - and every future session follows.

The full flexibility of series setup applies to the new pattern too. Each day can still carry its own time, so a schedule change can be as small as shifting one weekday's slot while the others stay put.

When a pattern change is the right move:

• Your work hours shifted and the old times no longer fit.
• School term changed and the tutoring day needs to move.
• You want to add or drop a weekday without ending the routine.

When it is not: a one-week disruption is better handled by pausing, and a routine that is truly over is better ended by cancelling the remaining sessions. Pattern changes are for routines that continue, just differently.

Yes. Either side can end a recurring series, and that includes the pro. If they do, all remaining sessions are cancelled together in 1 action and you are notified immediately - you will not find out by waiting for someone who is not coming. Completed sessions keep their history, and any reviews already written stay in place.

Pros end series for ordinary reasons: they are winding down a service, moving cities, changing their working days, or simply cannot hold the slot anymore. A regular arrangement between two people can be ended by either of them - the platform's job is to make sure the ending is visible and immediate, not to prevent it.

What to do when it happens:

• Ask why, in chat. The conversation stays open, and often the story is mundane - a schedule clash you can work around with a different pattern.
• Propose a new series. If the pro still works those services, a fresh series with different days or times may fit where the old one did not.
• Find another pro. Search filters for category, price, and location make it quick to line up a replacement, and your reviews of past sessions help the next pro understand what you need.

One distinction worth knowing: a pro declaring time off cancels only the sessions that fall inside those dates, not the series - it carries on from the next scheduled session, and the message you get carries the pro's note. A full series cancellation ends everything remaining. The notification will make clear which one happened.

Yes. Every session in a recurring series gets its own reminders, exactly like a one-off booking would. You choose the timing - 10 minutes, 30 minutes, 1 hour, or 1 day before - and you can select several at once, so a day-ahead heads-up and a 30-minute nudge can both fire for the same session.

Reminders go to both sides. Your pro is reminded of each session too, which matters more for a series than anywhere else: a weekly routine is precisely the kind of appointment that fades into background noise until someone forgets one. Per-session reminders on both ends are the quiet insurance against that.

There is no difference between session one and session forty. Because the pro confirms the whole series once and every session becomes a real confirmed booking immediately, each of those bookings carries the reminder machinery individually. Nothing about being "part of a series" makes a session less visible.

You control how reminders reach you in Settings, with per-channel toggles: in-app notifications, push on web or mobile, and email can each be switched on or off for reminders independently. If a series session gets cancelled - by you, by the pro, or by the pro declaring time off that covers it - you are notified of that too, so the reminder you do not receive is never the first sign something changed.

No. The pro accepts or declines the whole series in one decision. The moment they accept, the next several sessions become confirmed bookings immediately. There is no weekly ritual of requests and approvals, and no risk that session eight of twelve quietly never gets confirmed.

That single decision is what makes a series feel different from a stack of one-off bookings. The pro sees the complete pattern before answering: which weekdays, what time on each day, weekly or every two weeks, and how long it runs. They are committing to your actual routine, not to one appointment at a time.

For you, the payoff is certainty. Open your calendar right after acceptance and the entire series is there, each session at its own time with its own reminders. Nothing is pending, nothing is "probably".

Two honest edges to know:

• A decline is also all-or-nothing. If the pattern does not fit the pro's schedule, they decline the series as a whole. Adjust the days or times and send a new one, or message them first to find a pattern that works.
• Confirmed does not mean carved in stone. A pro taking a day off cancels that one session with a notification to you, and either side can cancel the remaining sessions if circumstances change.

Open the paused series from your bookings and choose to resume it. The schedule is rebuilt on the existing pattern - same weekdays, same per-day times, same frequency - with no re-approval needed from the pro, because the arrangement they confirmed never went away. Resuming is one action and works anytime while the series is paused.

Nothing about the series needs rebuilding by hand. The pattern you set up originally, including a different time for each day if you used that, carries straight through the pause. Your progress is preserved too: the series page still shows how many sessions are done out of the total, and the sessions list keeps its history.

A few practical notes:

• Resuming is instant, and the rebuilt sessions appear straight away.
• A slot somebody else took while you were paused is skipped. Pausing frees your times, so if your Tuesday 10:00 went to another customer in the meantime, that date is left out rather than double-booked. The rest of the pattern is unaffected.
• Time your pro has marked off is skipped too, for the same reason: the schedule is rebuilt only into hours she is actually available.
• Reminders come back with the sessions. Each session carries its own reminders, so once the series is running again, both you and the pro are nudged as usual.
• Tell your pro. The schedule updates for both of you automatically, but a short message that you are back keeps the relationship warm - these are usually people who know your home or your progress well.

If the rebuilt schedule has gaps you would rather not live with, message your pro: moving a single session is one action, and she can offer a time outside her published hours if that suits you both.

If you cannot resume because plans changed for good, cancelling the remaining sessions is the cleaner path.

A recurring series has no end date. It runs until you or your pro decide to stop it, and roughly the next six sessions are always sitting confirmed on both calendars.

That rolling window is the part worth understanding. Rather than pre-generating a year of bookings the moment your pro accepts, we keep a handful of sessions scheduled ahead of you and top them up as each one passes. Open your calendar in March and you will see your Tuesday slot for the next few weeks; open it again in June and the same thing is true, without you having done anything.

Six sessions ahead is a deliberate balance. Far enough that your routine feels settled and your pro can plan around it, close enough that the calendar keeps matching reality. Pre-booking a year of a weekly lesson sounds reassuring and ages badly: pros change their availability, customers move house, school terms end, and a calendar full of bookings nobody believes in is worse than no calendar at all.

Ending it is always a decision somebody makes. Cancel the remaining sessions from the series page whenever the routine stops fitting, or pause it if you just need a break. If your pro's availability changes so much that no suitable times are free for a couple of weeks, we stop adding new sessions and tell you both, with the sessions you already have left untouched.

When your pro is away for a stretch, she marks the dates as time off and writes a short note. You get one message covering every session of yours that falls inside those dates, with her reason and a link to book her again for after she is back. Sessions inside the range are cancelled; the rest of the series continues exactly as scheduled.

Cancelling instead of rescheduling is a deliberate choice. An automatic system that moved your Tuesday clean to Wednesday would be guessing about your week, and a wrong guess at your door is worse than an honest gap in the calendar. You find out immediately, the calendar tells the truth, and what happens next is up to you.

One message rather than one per session is deliberate too. If three of your sessions fall in her holiday week, three separate cancellation notifications would tell you less than a single one that says what happened and when she is back.

If you do want to make up the missed sessions, two easy paths:

• Book a one-off. Pick a slot from her availability after she is back and book it as a normal single session alongside the series.
• Just let it skip. For many routines a missed week is fine, and the next session arrives on schedule anyway.

Either way, a quick message in chat sorts out the details - and since payment is settled directly between you, a skipped session simply is not paid for.

The same thing happens for everyone she has booked in those dates, one-off bookings included, each person told once. A session already in progress when she declares is left alone.

Open the series from your bookings and its detail page shows everything in one place: progress as "N of M sessions" - 7 of 24, for example - plus the full list of sessions, each with its own status. One glance tells you how far through the routine you are and exactly which dates are coming up.

The sessions list is the honest record of the series. Completed sessions sit there with their history, upcoming ones show their scheduled date and time, and anything that was cancelled - a pro's day off, for instance - is visible rather than quietly missing. Because each day in a series can have its own time, the list is also the quickest way to double-check that Friday really is at 14:00 and not 11:00.

The same page is where you manage the series: pause it, resume it, propose a new pattern, or cancel the remaining sessions.

Individual sessions live in your regular calendar too. The home screen's agenda, week, and month views show every series session alongside your one-off bookings, since each session is a full confirmed booking in its own right. The series page is for the routine as a whole; the calendar is for your actual week.

For tutoring, training, and other goal-shaped services, that N-of-M count quietly doubles as a progress tracker - lesson 7 of 24 says something a lone calendar entry never could.