Frequently Asked Questions
Plain answers about how Surrounders works - no fine print.
Getting started
Bookings
Making a booking
10 answers
- How do I book a service on Surrounders?
- Can I book a service for today?
- Will I get a confirmation when the pro accepts?
Managing your booking
8 answers
- Where do I see all my bookings?
- What do the booking statuses mean?
- What happens if the pro doesn't respond to my request?
Cancellations & rescheduling
14 answers
- How do cancellations work on Surrounders?
- How do I cancel a booking?
- Does cancelling cost anything?
Recurring bookings
14 answers
- Can I book a service that repeats every week?
- Can I pick different times for different days?
- How do I pause my recurring booking?
Payments & pricing
Payments
12 answers
- How do I pay for a service booked on Surrounders?
- Is Surrounders free to use?
- Why is Surrounders free - what's the catch?
What things cost
5 answers
- How much does house cleaning cost in Limassol?
- How much does a private tutor cost in Limassol?
- How much does a personal trainer cost in Limassol?
Messaging & reviews
Messaging
12 answers
- Can I message a pro before booking?
- Can I send photos in the chat?
- Are my messages private?
Reviews & ratings
14 answers
- Who can leave a review on Surrounders?
- Can I edit or delete my review?
- Can a pro pay to remove a bad review?
Invites & friends
13 answers
- What is an invite link?
- How do I invite a friend?
- How do I invite my professional to Surrounders?
Trust & safety
Trust & safety
7 answers
- Is Surrounders legit?
- Is it safe to book someone through Surrounders?
- How does Surrounders keep me safe?
Blocking & reporting
8 answers
- How do I block someone on Surrounders?
- How do I report a professional or customer?
- Can professionals see my phone number?
Community rules
10 answers
- What behavior is not allowed on Surrounders?
- What are the rules for reviews?
- Can I take communication off-platform?
Your account & the app
Account settings
9 answers
- How do I change my name, photo, or phone?
- How do I change the language?
- How do I change my password?
Privacy & your data
7 answers
- Who can see my profile?
- Does Surrounders use tracking or ad pixels?
- How do I download my data (GDPR export)?
Notifications & reminders
10 answers
- How will I be reminded about my booking?
- Can I choose when to be reminded?
- How do I turn on push notifications?
Apps & technology
9 answers
- Do I need to install anything to use Surrounders?
- How do I install Surrounders on iPhone?
- How do I install Surrounders on Android?
Troubleshooting
12 answers
- I can't log in to Surrounders - what should I check?
- The verification email never arrived
- My booking disappeared - where did it go?
Getting help
4 answers
- How do I contact Surrounders support?
- What should I include when contacting support?
- How do I report a bug?
Cyprus
For professionals
Becoming a pro
11 answers
- How do I become a professional on Surrounders?
- What does Surrounders cost for professionals?
- Is 0% commission really forever?
Running your bookings
17 answers
- How do booking requests reach me and how fast should I answer?
- How do I accept or decline a booking request?
- How do recurring series work for me as a pro?
Growing your business
15 answers
- How do I get found more in Surrounders search?
- How do I respond to a review?
- Can I bring my existing clients to Surrounders?
Your tools: calendar, clients & analytics
12 answers
- What does the Surrounders calendar do for me?
- How do I use my stats to make decisions?
- Can Surrounders replace my client notebook?
Popular questions
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