Invites & friends

An invite link is a personal link you create in the Surrounders app to bring someone onto the platform. Each link carries a unique code and stays valid for 7 days. When the person signs up through it, the two of you are automatically connected as friends, so you can see each other's activity and share services from day one.

You can create an invite link anytime, and there are three variants: invite a friend, invite your pro, and invite your customer. The variants change only the text on the landing page the person sees. Every new account starts as a customer account; becoming a pro is a free upgrade they can do later from the same account.

The auto-friend part is the point. Without an invite, two people have to find each other and send a friend request after signing up. With an invite, the connection happens at signup, which matters most when a pro invites existing clients (they land able to rebook directly) or when you invite your own cleaner or trainer (they keep you as a client from their first minute).

If a link expires before it gets used, nothing is lost. Create a fresh one and send it again.

Create an invite link in the Surrounders app and send it to your friend however you normally talk: WhatsApp, text, email, anything. The link contains a unique code and works for 7 days. When your friend signs up through it, you are added as friends automatically, with no request to accept and no searching for each other afterwards.

On their side, the link opens a landing page that explains what Surrounders is. They sign up with a name, email, and password (or Google sign-in), verify their email, and that is it: they have a free customer account, already connected to you. No card details are ever asked for.

Once you are friends, two things unlock:

• You see each other's activity: bookings made, reviews posted, new friendships. This feed is visible to friends only.
• You can share services with each other, so when you find a good cleaner or tutor, your friend is one tap from booking the same person.

If the link expires before they use it, make a new one; there is no penalty and no waiting. And if your friend already has a Surrounders account, skip the invite and send a friend request instead, by name or email, from inside the app.

If you already have a cleaner, trainer, or tutor you would recommend to anyone, invite them. Create an invite link in the app and send it over. Joining is free, Surrounders takes 0% commission, and nothing about your arrangement changes, except that booking them, rescheduling, and reminders stop living in scattered text messages.

Here is what happens on their side. They sign up through your link, upgrade to a pro profile in about 4 steps (photo, headline, rate, availability), and can be live in minutes. You are automatically connected as their client, so they do not start from zero: their first customer on the platform is the one who already trusts them. From then on you book them from their real availability calendar, both of you get automatic reminders, and after each completed booking you can leave a review that helps other people find them.

This loop is honestly the best thing you can do for a good professional. The pros who deserve to be busy are usually the ones too busy working to market themselves. Your invite, your bookings, and your review become their public track record, and they keep 100% of what they charge.

One practical note: the invite link expires after 7 days, so if they sit on it, just send a fresh one.

A free profile, a real booking calendar, 0% commission, and you as their first connected client. That is the whole deal. Your pro signs up through your link, upgrades to a pro profile in about 4 steps, and can be live in minutes. Surrounders never takes a cut of what they earn: customers pay them directly and they keep 100% of their price.

In practice, joining gives them:

• A public profile and listings where their work, prices, and languages are visible to everyone searching in their category.
• An availability calendar customers book against, instead of back-and-forth texting.
• Automatic reminders before every session, for them and for the customer.
• Reviews tied to completed bookings only, so their reputation is built on real appointments.
• A dashboard showing their sessions, ratings, and an informational earnings overview (the platform holds no money).
• Support for recurring clients: a weekly series is accepted once and every session lands in the calendar.

And because they came through your invite, you two are connected from the start. You can rebook them directly, and after each completed session your review adds to their public track record.

What does it cost them? Nothing today. There may be optional paid tools for pros later, but a commission on bookings is off the table, and the core stays free.

No, not yet. Surrounders has no referral program: no credits, no discounts, no cash for bringing people in. Invites exist to build connections, not to pay you. When someone joins through your 7-day invite link, the two of you become friends on the platform automatically, and today that connection is the entire reward.

There is a straightforward reason. Surrounders charges nobody anything, no fees for customers, 0% commission for pros, so there is no revenue today to fund referral bonuses out of. The invite system was built for a different job: letting pros bring their existing clients over (clients land connected and can rebook them directly) and letting customers bring their own trusted pros onto the platform (the pro joins free and keeps that client). Real relationships, moved online intact.

In practice that gives your invites a kind of credibility a paid program cannot: when you invite someone, they know you are not doing it for a kickback.

What you can do today:

• Invite people you actually want in your circle; you connect as friends at signup.
• Share any service with anyone via the share button on its listing, again with no reward attached.

If a referral program is introduced later, this answer will be updated. For now, the honest word is no.

Surrounders has 3 invite types: invite a friend, invite your pro, and invite your customer. The difference is cosmetic. Each type changes only the text on the landing page the invited person sees, so the pitch fits who they are. Underneath, every invite works identically: a unique code, valid for 7 days, that connects the two of you as friends the moment it is redeemed.

The reason the "pro" invite does not create a pro account directly is that on Surrounders there is no separate pro signup at all. Everyone starts with a customer account, and becoming a pro is a free upgrade from that same account: about 4 steps (profile, rate, availability), doable in minutes, whenever the person is ready. One account can be both customer and pro, with a mode switch in the app.

So which type should you pick? The one whose landing text will make sense to the reader:

• Friend: someone you want in your circle.
• Your pro: the cleaner, trainer, or tutor you already use, so the page speaks to what they get as a professional.
• Your customer: for pros bringing existing clients over, so clients see they can rebook you directly.

Picking the "wrong" type locks in nothing. The connection created is the same, and the person can still do everything any account can do.

Yes. Invites are the fast path for people who are not on Surrounders yet, but anyone who already has an account can be added with a friend request. Search for them in the app by name or email and send the request; they can accept or decline, and you become friends only if they accept.

The practical difference between the two routes:

• An invite link is for someone without an account. It lasts 7 days, and signing up through it connects you automatically, with no request step at all.
• A friend request is for someone already on the platform. Nothing happens until they say yes.

Either way, the resulting friendship is identical: you see each other's activity (bookings, reviews, new friendships, visible to friends only) and can share services with each other directly.

A few boundaries worth knowing. Requests are a two-way choice, so nobody can force their way onto your friends list, and you can decline anything you receive. If someone has blocked you, or you have blocked them, friend requests between you do not go through in either direction. And a friendship is never permanent by obligation: you can remove a friend from your list anytime, no reason required.

Create an invite link from the app and send it to your clients. When a client signs up through it, they land already connected to you and can rebook you directly, without searching a marketplace where your competitors are one scroll away. Signing up is free for them, the platform is free for you, and Surrounders takes 0% commission on anything they pay you.

Why bother, if they already book you by phone? Because scattered texts do not scale:

• Their bookings go into your availability calendar, so double-booking yourself gets harder.
• Both of you get automatic reminders before every session, which cuts forgotten appointments.
• Recurring clients can set up a weekly or every-2-weeks series in one request.
• After completed bookings they can leave reviews, and those reviews become your public track record for attracting customers you do not know yet.

Each invite link holds a unique code and lasts 7 days; make a new one anytime it expires. Your clients each get a normal free customer account, nothing is installed or paid on their side, and no card details are ever collected by the platform.

Your existing clients are the fastest way to arrive on Surrounders with a working schedule instead of an empty profile.

Open your friends list in the app, pick the person, and choose remove. You can remove a friend anytime, and it takes effect immediately: the 3 activity types that friends normally see about each other, bookings, reviews, and new friendships, stop being visible in both directions. No reason is asked for.

Removing a friend is the right-sized tool when you just want less visibility. It only ends the friend connection; the other person still has their normal account, and you could connect again later if you both wanted to, either through a new friend request or a fresh invite.

If the situation is worse than that, blocking is the stronger tool, and it behaves differently:

• Blocking is silent, mutual, and instant. No messages, no bookings, and no friend requests can happen in either direction.
• Blocking someone also removes any friendship between you automatically.
• Past history is kept, and you can unblock later in Settings.

So the practical rule: remove for distance, block for a full stop. And if someone's behaviour breaks the rules, report them through the in-app three-dot menu or at [email protected]; every report is reviewed by the team.

Open the service listing and tap the share button. You get a link you can send anywhere: in a Surrounders chat, over WhatsApp, by email, wherever the conversation is happening. Your friend opens the link, sees the listing, and can book the pro directly. Any service can be shared, not just ones you have booked yourself.

To be honest upfront: no reward is attached. You earn 0 credits, 0 discounts, and nothing else when a friend books through your share, because there is no referral program yet. A share is a pure recommendation, which is arguably why it is worth something. When your friend gets a link from you, they know you are not being paid to send it.

If the friend you are sharing with is connected to you on Surrounders, the recommendation loop closes naturally: friends see each other's bookings and reviews in the activity feed (visible to friends only), so after they book and review, you will see how it went.

One adjacent tip: if the professional you want to recommend is not on Surrounders at all, sharing cannot help yet. Send them an invite link instead; they can join free, set up a profile, and keep 100% of what they charge, since the platform takes 0% commission.

Invite links expire 7 days after you create them. If yours ran out before your friend used it, just make a new one in the app and send it again. Nothing is lost, nothing about your account changes, and you can create a new invite anytime. The old link simply stops working.

Each invite is a unique code, so a fresh link gets a fresh 7-day window. If the person you are inviting tends to sit on messages, it can help to send the link when you are actually talking to them, rather than far in advance.

Two related situations worth knowing about:

• If your friend already created a Surrounders account on their own, the invite window does not matter anymore. Send them a friend request instead, by name or email from inside the app, and once they accept, you are connected exactly as an invite would have connected you.
• If they signed up through your link in time, the friendship was made automatically at signup, and there is nothing more to do.

The expiry only ever affects the link itself, never the people. Whoever you wanted to bring in can still join Surrounders at any point; a current link just makes the connection automatic.

Friends on Surrounders are the people you are connected with, through an invite or an accepted friend request. Friends see 3 kinds of each other's activity: services booked, reviews posted, and new friendships made. That feed is visible to friends only, never publicly. Friends can also share services with each other directly, one tap from a listing to a recommendation.

The point is that good services spread by word of mouth. A stranger's 5-star review is useful; seeing that your actual friend books a particular cleaner every week is a different level of signal. The friends system turns that quiet knowledge, who your circle really uses, into something you can act on without asking around.

It also carries the pro relationship. When a professional invites their existing clients, or you invite your own trainer, the connection created is the same friend connection: it is what lets a client rebook their pro directly and keeps the relationship intact on the platform.

Managing your circle is simple. You can send friend requests by name or email, accept or decline requests you receive, and remove a friend anytime. One honest limitation: there is no per-activity privacy toggle yet, so friends see all three activity types or, if you remove them, none.

Your friends see 3 types of your activity: services you booked, reviews you posted, and friendships you made. Only friends see this feed. It is not public, and people you are not connected with see none of it. To be upfront: there is no per-type toggle yet, so anyone on your friends list sees all three kinds of activity.

If that is more visibility than you want with a particular person, the current answer is blunt but effective: remove them from your friends list. Removal works anytime, and after it they no longer see your activity. There is no middle setting today; better to say that plainly than let you assume controls exist that do not.

Two clarifications that people usually want:

• Reviews you write are public anyway. They appear on the pro's page with your name, whether or not the reader is your friend. The friends feed just surfaces them to your circle.
• The feed covers only those three events. It is a record of activity on the platform, not a window into your account.

Your exact addresses follow their own stricter rule entirely separate from friendships: a pro sees the exact address only after a booking is confirmed, and until then only the general area.