Your working hours
Your week, used by all your services, or hours of its own for one service.
Bookings
Online booking that works while you work
Customers book your services online at the free times you set, at any hour, and each booking arrives as a request you accept or decline or, for a single booking, is confirmed at once when you turn on Instant booking.
Regular clients book a weekly or monthly series, and a one-to-one booking or a series moves to a new time only when both of you agree.
Requests or instant booking
Do you have to confirm every booking?
Only if you want to. A new booking arrives as a request under Requested in Bookings, where you Accept or Decline it; a request you leave unanswered lapses after 48 hours.
Turn on Instant booking in Settings, under Bookings, and new single bookings are confirmed straight away; a weekly or monthly series still waits for your yes.
Only the times you are really free
Which times can customers book?
Only times inside your working hours, outside your time off, and not taken by another booking, a group date or an appointment you added yourself. A one-to-one booking needs at least 2 hours' notice; a spot in a group session can be booked until 30 minutes before it starts.
Your time off
I'm away closes your bookings for the dates you pick, and tells everyone booked at once.
Regulars
Can a regular client book every week?
Yes. A regular books a series that repeats every 1 to 12 weeks or months, on the same day and time, or monthly on a weekday such as the first Tuesday. You accept the series once.
On the series page either of you can Pause it, Resume it, or Cancel all remaining. It runs until one of you stops it.
Moving a booking
What if a booking has to move?
Reschedule lets you suggest a new time or let the customer choose; the customer's own Reschedule asks you to move it. For a series you choose Move just this session or Change the whole series.
Nothing moves until the other side agrees, and the reason you give is the first thing they read.
Every booking in one place
Where do you see all your bookings?
In Bookings, by tab: Upcoming, Requested, Changes, Confirmed, Recurring, Completed, Cancelled, Custom and All. Each booking has Message, and a confirmed one Reschedule and Cancel. A booking completes by itself after the session; if the customer does not come, Customer did not show is on the booking's own page from 15 minutes after the start.
Your clients, with their history
Who booked, how often, and what is next, on the Customers page.
What you earned
Your dashboard counts the agreed price of completed bookings. The money never passes through Surrounders.
What it costs
0%
Free today. 0% commission on bookings.
Customers pay you directly, never through Surrounders.
Questions about bookings
Read next
- One calendar for every bookingEvery booking, group date and your own appointments in an Agenda, Week or Month view. Working hours, time off, and your phone's calendar in the app.
- Reminders that go out by themselvesReminders before every booking, to the customer and to you. Pick the times, keep quiet hours at night, choose push, email or in-app for each kind.
- How to book a service on SurroundersFind a service, pick a time, sign in with an email code and send. Instant or a request, reminders before, and payment directly to the professional.