Account settings

Your name, photo, and phone number all live in one place: open Settings and go to your profile. Edit the field you want, save, and the change applies immediately across the platform. Photos can be uploaded in 3 formats: JPEG, PNG, or WebP. There is no approval queue and no waiting period.

A quick note on who sees what. Your name and photo appear to people you actually interact with, such as pros you book or message. Your phone number is different: it is never shown to other users at all. It sits in your own settings and stays there, so updating it changes nothing about your visibility.

The one profile field you cannot edit yourself is your email address - that currently requires writing to support. Everything else is yours to change as often as you like.

If a new photo refuses to upload, check the format first. JPEG, PNG, and WebP work; other formats do not. A clear, recent photo helps pros recognize returning customers, and if you also work as a pro, it is the face customers see on your professional profile, so it is worth getting right.

Surrounders currently speaks 2 languages: English and Russian, with Greek on the way once it passes a native-speaker review. To switch, open Settings and pick your language. The choice saves to your account rather than your device, so it follows you everywhere - log in on a new phone or browser and the interface is already in your language.

Because the setting is tied to your account, make the change while logged in. That is what makes it stick. If you ever notice the language flipping back, this is almost always the cause: the choice was made somewhere it could not be saved to the account.

The language setting covers more than menus and buttons. Notifications arrive in your language, and the system messages that appear in chat for booking events (confirmed, rescheduled, cancelled) are rendered in each participant's own language - you can read yours in Russian while the pro reads theirs in English.

One thing the setting does not translate is other people. Listings, messages, and reviews appear as their authors wrote them. If you want a pro you can talk to comfortably, use the "speaks my language" filter in search - pros list 1 to 3 languages on their profiles, and in Limassol both English and Russian speakers are easy to find.

Open Settings, go to the password section, enter your current password and the new one, and save. The change takes effect right away. If you cannot remember your current password, skip Settings entirely: use the forgot-password link on the login page, and you can set a new password through an email link instead.

Changing your password is worth doing in two situations beyond routine hygiene. First, if you suspect someone else knows it - say you typed it on a shared computer or reused it on a site that was breached. Second, if anything about your account looks unfamiliar.

In either case, pair the password change with a look at your active sessions. Settings lists every device where your account is logged in, and each one can be signed out individually. New password plus a cleared session list means whoever had access no longer does.

Two habits make passwords a non-issue:

• Use a password that exists nowhere else. Reuse is how most accounts actually get compromised, not clever hacking.
• Let a password manager remember it for you, so "something long and random" costs you nothing.

If you signed in with Google, your Google account security applies to that sign-in method, and Google is where you manage it.

No, not from within the app today. The email address you signed up with is the one profile field you cannot edit yourself. If you need it changed - an old work address, a mailbox you are retiring - write to [email protected] and the support team will help with the change directly.

When you write, include your current account email and the address you want to move to. Since your email is effectively your identity on the platform, expect support to confirm the request really comes from you before changing anything.

Everything else about your profile is self-service: name, photo, and phone are all editable in Settings, and changes apply immediately.

Why the email matters enough to get this right: it is your login, where password resets go, and where email notifications about bookings and messages arrive. If you are losing access to an old mailbox, contact support before the old address goes dark - a working email on file is what makes account recovery straightforward rather than painful.

In-app email change is the kind of feature that may arrive later, but this page describes what exists now, and right now the honest answer is: not yet, support handles it.

Settings shows a list of your active sessions - every device and browser where your account is currently logged in. Each entry has its own sign-out control, so you can end the session on a laptop you left at the office without touching the phone in your hand. To sign out everywhere, go through the list and revoke each session.

The list earns its keep in a few situations:

• You logged in on a friend's phone or a shared computer and forgot to log out. Find that session and end it remotely.
• Your device was lost or stolen. Revoke its session so whoever holds it is out of your account.
• Something feels off. A session you do not recognize is a signal to act, not to shrug at.

If you do spot anything unfamiliar, do two things together: sign out the session you do not recognize, then change your password. Ending the session removes the access; changing the password removes the way back in. One without the other leaves a gap.

Separately from anything you do, sessions also expire on their own after a while as a safety measure. So if you are occasionally asked to log in again on a device you use rarely, that is normal behavior, not a problem with your account.

Account deletion lives in Settings. To confirm, you type the word DELETE - a deliberate speed bump, because the action is irreversible. Once confirmed, your personal data is deleted or anonymized, and you are logged out on every device at once. There is no undo, no grace period, and no restore option, so treat it as final because it is.

Before you press the button, two things are worth 5 minutes of your time:

1. Download your data. Settings offers an export of your bookings, reviews, sent messages, addresses, and preferences. After deletion there is nothing left to export.
2. Be sure deletion is what you want. There is no temporary deactivation on Surrounders - but if your actual goal is just quiet, every notification type can be switched off in Settings, and an unused account costs nothing.

What happens to your traces: reviews you wrote remain on the platform but anonymized, with your name removed. This keeps pros' review histories honest for future customers without keeping your identity attached.

Deletion covers your whole account. If you use it as both a customer and a pro, both sides go together - there is one account underneath. Should anything about the process not work as described, [email protected] is the right address.

No. Surrounders has no temporary deactivation or account freezing. Your two options are deleting the account permanently or simply not using it. The second option is easier than it sounds: an unused account costs nothing and demands nothing - there are no fees of any kind, and every notification can be switched off, so it can sit quietly for months.

To make an account fully silent before stepping away, open Settings and turn off notifications. The toggles are per type (bookings, messages, reviews, reminders, social, system) and per channel (in-app, push, email), so you can go completely dark or leave just one thread open - say, email for booking events only, in case an old pro writes to you.

If you are a pro taking a break, there is a purpose-built middle ground: pause your listings. A paused listing takes no new bookings but keeps your profile, reviews, and history intact, and you can unpause the moment you are back. That is the closest thing to "deactivation" on the platform, and for pros it covers the common case - holidays.

Reserve deletion for when you genuinely want out: it is irreversible, your data is deleted or anonymized, and there is no restore. If that is your choice, download your data first, because afterwards there is nothing left to download.

Open Settings and choose your theme. There are 3 options: light, dark, and system. Light and dark lock the interface to that look no matter what your device is doing. System hands the decision to your phone or computer, so Surrounders goes dark when your device does in the evening and returns to light in the morning.

Which to pick is genuinely a matter of taste, but a few practical notes:

• System is the low-maintenance choice. If your phone already switches appearance on a schedule, the app simply keeps up, and you never think about it again.
• Dark is easier on the eyes when checking tomorrow's bookings in bed, and on many phone screens it uses a little less battery.
• Light tends to read better outdoors in bright Cyprus sun, which matters if you are a pro checking your calendar between sessions.

The setting lives alongside your language choice in Settings, and switching is instant and free to undo - there is no wrong answer, and no way to break anything by trying all three. If the app's appearance ever seems out of sync with your device, check that the theme is set to system rather than a fixed choice.

On the login page, choose the forgot-password link and enter your email address. If an account exists for that address, an email is on its way with a link to set a new password. Follow the link, choose a new password, and log in. The whole process normally takes under 2 minutes.

If the email does not show up:

• Check spam and promotions folders - reset emails land there more often than anywhere else.
• Give it a few minutes. Email delivery is usually instant but not always.
• Double-check you entered the address you actually signed up with, then request again.

One related thing worth knowing: after several failed login attempts in a row, the account is temporarily locked as a safety measure. If that happens, waiting around 15 minutes clears it, and completing a password reset gets you in as well. So if you have been guessing passwords and suddenly nothing works, that is why - reset instead of guessing further.

Once you are back in, pick a password you do not use anywhere else, and consider letting a password manager remember it. If you originally signed up with Google, you can also simply use the Google button on the login page - no password required for that route.